Service Parts Planning and Replenishment

Real-time planning reacts to real-world demand

 

Given the unpredictability of failures at the installed base level, no company can afford to have the parts and technicians to respond to every possible failure at every location. The challenge is to deliver service on time, with as little inventory as possible.

The answer is to start with a good plan -- and then rapidly respond to real-time demand changes throughout the service parts network. One Network offers the industry’s first incremental decision support technology, using business rules integrated with transaction management. You will react quickly to events, making day-to-day execution decisions that support long-term plans and business objectives.

One Network gets demand signals faster to all points in the network. And it tracks inventory at all points in the network. Together these two factors enable intelligent postponement strategies and support demand-driven replenishment.

The system will quickly find the right part and automate fulfillment based on sourcing rules, or present alternatives to a parts manager for action.

Capabilities

  • Reduce safety stock with system-wide part-level visibility, real-time demand information, and automated multi-echelon fulfillment.
  • Automate part requests based on service orders, trouble tickets, replenishment, receipt of items, and customer orders.
  • Understand parts usage. Field technicians can transmit logistics details, such as parts usage, back to the entire service operation.
  • View and manage inventory across the entire multi-company service network – including warehouses, forward locations, service vans and customer sites.
  • Fulfill and replenish based on read needs. To replenish safety stock, the system may limit sourcing to normal supply channels for lowest costs. To repair broken equipment subject to downtime penalties, the rules may allow the system to attempt a transshipment, fulfill from the next-higher stocking level in the network, look at inventory in the repair depots and expedite a part if possible, or secure a new part from a distributor or manufacturer.
  • Define your own processes. Define, manage and control all inventory, shipping, receiving, and replenishment activities based on configurable business rules.

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One Network connects all supply partners on a shared network with many-to-many connectivity. Join us and get immediate access to a global community – currently over a thousand manufacturers, retailers, carriers and equipment service providers already on board. Contact One Network today.

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