Manufacturers / OEMs

Reduce costs and protect your brand: get the right inventory in the service network

 

To protect your brand and ensure repeat customers, you need to provide your dealers and technicians with a reliable supply of the parts they need maintain and repair your installed systems. But manufacturers with broad service networks often have limited visibility to the installed base details and service parts inventory in the field. As a result you may tie up too much money in service parts inventories, yet find yourself constantly expediting to react to demand.

The ONE Service network gives you the visibility you need. By joining the network that your dealers and repair organizations use, you can share their business processes and as much information as you want to. ONE Service can not only plan the entire network, it can plan the specific inventory at each forward location, respecting committed service level agreements. And then facilitate the replenishment of parts the minute they are used, as well as expedite the alternate sourcing of needed parts for equipment that is out of service.

Capabilities

  • Parts order management, fulfillment, stocking and replenishment. You have visibility into inventory at all locations in the extended network (including VMI and CMI), and execution to set fulfillment in motion from anywhere, to anywhere.
  • Transportation and logistics execution and tracking.
  • Returns disposition and reverse logistics to get parts back into the network quickly and efficiently. A technician can read a barcode or RFID tag of a used part, and receive immediate disposition instructions via wireless device.
  • Automated order creation. Use inventory buffer policies and real-time demand signals from RFID and barcodes to create orders automatically.

Related Aftermarket Service Links for Manufacturers and OEMs

Get on the One Network

One Network connects all supply partners on a shared network with many-to-many connectivity. Join us and get immediate access to a global community – currently over a thousand manufacturers, retailers, carriers and equipment service providers already on board. Contact One Network today.

 

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