Distributors / Dealers

Integrate service parts inventory, service orders, field dispatch and logistics

 

For equipment service, the rubber meets the road with the distributor and dealer: where the need for service occurs. You have to understand your customers, their equipment, and your service level agreements. You have to plan ahead, to have the right parts inventory and trained technicians ready to go. And then you have to execute when the call for service comes.

The ONE Service network lets dealers and distributors dynamically match parts, service technicians and service scheduling to increase first-time service call success and maximize revenues. You will deliver faster, more effective service to ensure customer satisfaction and promote repeat business.

At the same time, you can boost your profits by reducing inventory costs and improving personnel utilization. Reduce safety stock with system-wide part-level visibility, real-time demand information, and automated multi-echelon fulfillment. Improve personnel utilization by optimizing scheduling, dispatch and part availability.

One Network gives you visibility to the entire service value network — from parts supplier to customer, and all the processes in between. We provide complete business solutions for the small, mid-sized and large dealer networks. Network applications encompass inventory planning and logistics, service management, workforce management, and mobile solutions.

With ONE to host and maintain the technology, you enjoy rapid activation, lower IT costs, and the flexibility to adapt as quickly as your business changes. Any company joining a ONE Service network is instantly connected to all other appropriate partners on the network.

Capabilities

  • Field service scheduling, dispatch and routing including real-time schedule access and updates via portable device. Includes the web-based field dispatch solution for independent dealers. View a field dispatch demo now (registration required) or learn more at fielddispatch.com.
  • Call prioritization based on entitlements. You can capture all the call details and ensure SLA compliance.
  • Parts order management, fulfillment, stocking and replenishment. You have visibility into inventory at all locations in the extended network (including VMI and CMI), and execution to set fulfillment in motion from anywhere, to anywhere.
  • Automated order creation. Use inventory buffer policies and real-time demand signals from RFID and barcodes to create orders automatically.
  • Returns disposition and reverse logistics to get parts back into the network quickly and efficiently. A technician can read a barcode or RFID tag of a used part, and receive immediate disposition instructions via wireless device.
  • Product catalog and price book creation and management.
  • Role-based access to transaction information and processes across the value chain. Use the Command Center to enable customer or supplier interaction, visibility and collaboration.
  • Total configurability. Use the Studio to configure transactions, processes, workflows, issues and resolutions, and user roles and responsibilities.

ONE Service networks are built on next-generation technology from One Network Enterprises, delivered in a flexible on-demand model. ONE Service business processes bring the right parts and service resources together at the right time, for improved customer service and exceptional operational efficiency.

Get on the One Network

One Network connects all supply partners on a shared network with many-to-many connectivity. Join us and get immediate access to a global community – currently over a thousand manufacturers, retailers, carriers and equipment service providers already on board. Contact One Network today.

 

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